Surat, Gujarat
6 hours ago

FAQ

The Royal Bison Art & Craft Fair has moved online due to the pandemic! By the time 2020 is over we will have held four separate online pop-up events to great success. We're excited to support Edmonton's community of artists, designers and makers in the online space until we can all gather together again.

If you have any questions about where your items are and have not yet received a shipping notification, you can email Royal Bison Customer Service at info@royalbison.ca with your order number and we'll help you out!⁠

Q: When will the online Royal Bison be open and I can browse products?
A: The Spring 2021 online sale will start at 5pm MST on April 30, 2021 and will continue until 5pm MST on Sunday, May 2, 2021.

Q: Are you offering gift cards?
A: At the moment we are not offering gift cards for purchase.

Q: Can I still redeem gift cards purchased previously?
A: Your gift card is redeemable during any online sale that we run, it does not expire.

Q: Can items be returned and/or exchanged?
A: Similar to the in-person markets, returns and/or exchanges are generally not possible, but if something was shipped incorrectly or damaged, our vendors want to make it right! You can email Royal Bison customer service or contact the item's vendor directly and see what can be done.

Q: My item arrived damaged/broken, what do I do?
A: Contact Royal Bison customer service via email and please provide images of the damaged item and we will work with the vendor to make it right!

Q: How will items be shipped?
Items remain with vendors, we do not have a central warehouse! Your items will either come to you via Canada Post directly from vendor's studios, or the vendor might choose to offer door drops. If a door drop is possible, the vendor will contact you directly via email a few days after you purchase your item. 

Q: I need help with my order, who can I talk to?
A: Royal Bison organizers are always available at info@royalbison.ca to answer questions! Please include your order number and we'll go from there!

Q: Where can items be shipped?
A: Shipping is available Canada-wide on all products site-wide.

Q: Will there be a shipping fee?
A: Shipping is free, Canada wide. 

Q: How long until I receive the items in my order?
A: All items are shipped directly from the vendor’s studio. Each vendor will have a different time frame listed on each product.

Q: Is there tracking available for shipping?
A: Tracking depends on the method used for shipping by the vendor. Please read each item description to see what shipping method is used. Smaller packages, letter mail, and door drops are not be tracked. Packages may or may not be tracked, depending on the vendor.

 

Q: My favourite item is sold out! Can you make more?
A: Please contact the vendor directly to see if they’re able to make more.

Q: I haven’t received my item yet - how can I contact the vendor?
A: The fulfillment and shipping times vary by vendor and/or product. Please read the information in the description of each product listing.
 
Q: Can I make a wholesale order of the items I see online for my retail shop?
A: Wholesale, commission, and stock orders are handled directly by the vendors. Please contact them directly for more information, we're sure they'd love to hear from you!