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FAQ

The Royal Bison Art & Craft Fair is going online this May 8-10, 2020 for the Spring 2020 season! We're excited to support Edmonton's community of artists, designers and makers in the online space until we can all gather together again.

Q: When will the online Royal Bison be open and I can browse products?
A: Much like the real in-person fair, the online sale will start at 5pm on May 8, 2020, and continue until 5pm on Sunday May 10, 2020.

Q: Can I buy anything before the fair opens?
A: Yes! A gift card to the online sale is available for purchase as of April 7, 2020. There will also be Royal Bison swag available online as the fair's dates draw nearer.

Q: How do I get the gift card once I've purchased it? Can I gift it to someone else?
A: The gift card is digital, and will be emailed to your email address provided at checkout. Please note, the gift card email is a separate email from your order receipt. The email will contain a gift card code that is entered at checkout. You can absolutely forward this email to your giftee!

Q: How long is the gift card good for?
A: The gift card is redeemable over the online sale's dates which are currently May 8 - May 10, 2020. If you somehow manage not to spend the entire amount of the gift card during the May 8-10, 2020 sale, any leftover amounts will be donated to an Edmonton-centric good cause in need due to Covid-19 at that current moment.

Q: Where can items be shipped?
A: Shipping is available Canada-wide unless the item's description says otherwise.

Q: Will there be a shipping fee?
A: Shipping is free, Canada wide. 

Q: How will items be shipped?
Items will either come to you via Canada Post directly from vendor's studios, or the vendor might choose to offer door drops. If a door drop is possible, the vendor will contact you directly via email a few days after you purchase your item. 

Q: Can items be returned and/or exchanged?
A: Similar to the in-person markets, returns and/or exchanges are generally not possible, but if something was shipped incorrectly or damaged, our vendors want to make it right! You can contact the item's vendor directly and see what can be done. A list of vendors and their contact/websites is available here (scroll down to 2020 Vendor Roster).

Q: My item arrived damaged/broken, what do I do?
A: Contact the vendor you purchased the item from immediately (from this list) and CC: info@royalbison.ca in your email. Please provide images of the damaged item and we will work with the vendor to make it right!

Q: How long until I receive the items in my order?
A: All items are shipped directly from the vendor’s studio. Each vendor will have a different time frame listed on each product.

Q: Is there tracking available for shipping?
A: Tracking depends on the method used for shipping by the vendor. Please read each item description to see what shipping method is used. Smaller packages, letter mail, and door drops are not be tracked. Packages may or may not be tracked, depending on the vendor.

Q: My favourite item is sold out! Can you make more?
A: Please contact the vendor directly to see if they’re able to make more. A list of vendors and their contact/websites is available here (scroll down to 2020 Vendor Roster).

Q: I haven’t received my item yet?  How can I contact the vendor?
A: A complete list of vendors and their contact/websites is available here (scroll down to 2020 Vendor Roster). The fulfillment and shipping times vary by vendor and/or product. Please read the information in the description of each product listing.
 
Q: Can I make a wholesale order of the items I see online for my retail shop?
A: Wholesale, commission, and stock orders are handled directly by the vendors. Please contact them directly for more information, we're sure they'd love to hear from you! A list of vendors and their contact/websites is available here (scroll down to 2020 Vendor Roster).

Q: I have more questions, who can I talk to?
A: Royal Bison organizers are always available at info@royalbison.ca to answer questions!