FAQ

The Royal Bison Art & Craft Fair is going online with seasonal pop-ups! We're excited to support Edmonton's community of artists, designers and makers in the online space until we can all gather together again.

Q: When will the online Royal Bison be open and I can browse products?
A: The online sale will start at 5pm on July 17, 2020, and continue until 5pm on Sunday July 19, 2020.

Q: Can I buy anything before the fair opens?
A: Yes! There will be a digital gift card and Royal Bison swag available online as the fair's dates draw nearer.

Q: How do I get the gift card once I've purchased it? Can I gift it to someone else?
A: The gift card is digital, and will be emailed to your email address provided at checkout. Please note, the gift card email is a separate email from your order receipt. The email will contain a gift card code that is entered at checkout. You can absolutely forward this email to your giftee!

Q: How long is the gift card good for?
A: The gift card is redeemable during any online sale that we run, it does not expire.

Q: Where can items be shipped?
A: Shipping is available Canada-wide unless the item's description says otherwise.

Q: Will there be a shipping fee?
A: Shipping is free, Canada wide. 

Q: How will items be shipped?
Items remain with vendors, we do not have a warehouse! We will either come to you via Canada Post directly from vendor's studios, or the vendor might choose to offer door drops. If a door drop is possible, the vendor will contact you directly via email a few days after you purchase your item. 

Q: Can items be returned and/or exchanged?
A: Similar to the in-person markets, returns and/or exchanges are generally not possible, but if something was shipped incorrectly or damaged, our vendors want to make it right! You can email Royal Bison customer service or contact the item's vendor directly and see what can be done.

Q: My item arrived damaged/broken, what do I do?
A: Contact Royal Bison customer service via email and please provide images of the damaged item and we will work with the vendor to make it right!

Q: How long until I receive the items in my order?
A: All items are shipped directly from the vendor’s studio. Each vendor will have a different time frame listed on each product.

Q: Is there tracking available for shipping?
A: Tracking depends on the method used for shipping by the vendor. Please read each item description to see what shipping method is used. Smaller packages, letter mail, and door drops are not be tracked. Packages may or may not be tracked, depending on the vendor.

Q: My favourite item is sold out! Can you make more?
A: Please contact the vendor directly to see if they’re able to make more.

Q: I haven’t received my item yet?  How can I contact the vendor?
A: The fulfillment and shipping times vary by vendor and/or product. Please read the information in the description of each product listing.
 
Q: Can I make a wholesale order of the items I see online for my retail shop?
A: Wholesale, commission, and stock orders are handled directly by the vendors. Please contact them directly for more information, we're sure they'd love to hear from you! 

Q: I have more questions, who can I talk to?
A: Royal Bison organizers are always available at info@royalbison.ca to answer questions!

 

 

 

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